Retail Industry Solutions
Increase brand loyalty with personalized services
Create a one-of-a-kind, tailored experience that boosts brand loyalty and income across all channels.
- Give your consumers many ways to buy how and where they want with a seamless omnichannel experience that spans online and offline.
- Customer identification may be used to personalize the trip.
- Customer demands should be matched with staff abilities.
- Reduce the amount of time clients must wait.
Boost sales and revenue
Create a one-of-a-kind, tailored experience that boosts brand loyalty and income across all channels.
- Give your consumers many ways to buy how and where they want with a seamless omnichannel experience that spans online and offline.
- Customer identification may be used to personalize the trip.
- Customer demands should be matched with staff abilities.
- Reduce the amount of time clients must wait.
Improve staff efficiency and satisfaction
- Controlling the customer journey reduces employee stress levels.
- With actionable data from a real-time dashboard and easy access to client history, you can improve service quality.
- Automate administrative processes and workflows so that your team can focus on providing exceptional service.
- Get feedback from customers with an online survey issued just after their visit.
Get key data and insights into your business
With iQTech Business Intelligence solutions, you can harness the power of data and analytics.
Get a better understanding of your customers’ habits and branch performance.
- Data about appointments, such as the number of scheduled vs. walk-in visits, no-shows, and show rates
- Actual and expected wait times, average transaction times, and the amount of clients waiting are all factors to consider.
- Service level indicators such as KPIs and SLAs are used to track branch and staff performance.
- Customer feedback and NPS (Net Promoter Score) forecasting, service trends and analysis, booking and arrival patterns on a daily basis
Engage your customers across every channel to excel in the competition.
Omnichannel platform
Customers should be able to meet you wherever they wish.
Customers may easily connect to services both online and in person, providing them with a holistic experience that benefits both them and you.
Appointments
Allow consumers to schedule a visit or a pick-up time in advance.
This involves efficiently handling Click and Collect or curbside pickup services for you.
Virtual queuing
Create an in-store experience that prioritizes comfort and convenience.
Customers may explore and track their progress in real time with a mobile ticket, improving the chances of extra transactions.
Staff application
Allow employees to manage client flow (including phoning, transferring, adding, removing, and servicing customers) while also having a 360-degree view of the business.
Self service options
Allow clients to check in using a kiosk or their mobile device (by scanning a QR code, or clicking the link in the appointment reminder).
Messaging services
Using automated SMS and emails, keep consumers updated at every touchpoint.
Send appointment reminders, visit details, and queue warnings by email.
Retail Business Intelligence
To identify areas for improvement and make data-driven business choices, get detailed insights and analytics on your operations and customer journey.
Display and digital signage
Provide tailored and relevant information to consumers based on their needs and profiles.
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