With our powerful iQTech business intelligence (BI) platform, you can collect data from every step of the client journey. Make superior data-driven business decisions that improve operations and delight customers at every touchpoint by generating complete, up-to-date insights. iQTech's BI platform supports third-party connectivity and provides customisable dashboards for an easy-to-access source of meaningful, actionable data on how effectively your operations are performing.
- A 360-degree perspective of your service environment, including the amount of waiting customers and service stations accessible in each branch.
- Waiting customers, real waiting time, and estimated waiting time are all detailed information on the various queues.
- Select a queue to learn more about each customer in line and their service requirements.
- Use indicators for service levels based on your SLA and/or KPIs to evaluate the performance of each service point.
- Change your employees’ priorities remotely to manage their workload.
Reports & Data Analytics
- Sort, filter, aggregate, and organize your customer journey data fields in a simple and effective manner so you can focus on the information that matters most to you.
- Simple, secure web-based mobile business analytics enable users to make data-driven decisions at any time and from any location.
- Identify the most relevant business metrics, trends, and exceptions by visualizing, dissecting, and analyzing your customer journey data.
- Third-party data, such as POS (Point of Sale) data, Customer Counting solutions data, WFM (Workforce Management) solutions data, Web analytics data, and more, can be used to enrich your customer journey data.
What iQTech Business Intelligence can do for you
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