Orchestra 7

Regardless of whether you need a system for smooth queue management or a robust platform for omni channel customer journey management – Orchestra 7 is the solution.

Managing the entire customer journey

Deal with your guests as of now before they show up – with Orchestra 7 you can offer both web-based arrangement booking and portable tickets. Once on your premises you might pick to take into consideration registration by means of a self-administration stand, a gathering or proposition both and let your guest choose which technique to utilize. At long last, when the visit is finished, Orchestra 7 additionally allows you to connect and request client criticism for you to find out more and keep in contact with your guests.

Always aligned with your needs

Thanks to its modular design Orchestra 7 may be tailored to suit your specific needs, with regards both to functionality, number of branches and amount of users. And, as your needs change, Orchestra offers all the flexibility need to adapt.

Tailor to your requirements


  • Staff Notification
    Enable staff productivity by having information at their fingertips that make it easier to provide great customer service.

  • Media Displays
    Showcase messages and relevant content in your environment.
  • Customer Notification
    Live up to your customer’s expectations by keeping them informed on every step of their journey.
  • Digital Signage
    Create tailored content that informs and engages your customers.
  • SMS
    Communicate with your clients via text for a seamless experience.
  • Context Marketing
    Design more personal and relevant interactions by having insights into their needs.
  • Voice Announcements
    Keep your customers updated through audio with efficient and direct information.
  • Mobile Tickets
    Allow your customers to queue virtually using their phone to access your ticketless system.

Business intelligence

  • Standard Reports
    Automated reports offer the most important business metrics, trends and exceptions.
  • Custom Reports
    Customize reports for analytics to give you the insights and information that you need for your business
  • Dashboard
    Gain a real-time view of useful, actionable information about how well your operations are working.


  • Counter Terminal
    Streamline the process and empower your customer to check in and know the next steps.
  • Reception Terminal
    Check in quickly and easily with a well-informed staff member.


  • Transaction Outcomes
    Monitor transactions, staff and processes to create greater efficiencies.
  • Branch Customer Feedback
    Collect feedback from customers while they are in your physical location.
  • Customer Feedback SaaS
    Use online surveys to gain insight into your visitors’ experience. Supports multiple types of questions and conditional follow-up questions.


  • HL7
    Meet international standards to transfer clinical and administrative data between applications used by various healthcare providers.
  • WFM
    Pull in the data of your workforce management tools to further optimize performance.
  • Entry Point
    Manage the initial interaction and collect data as the customer journey begins.
  • Service Point
    Whether face-to-face or self-service, track the interactions as your customer engages.
  • Digital Signage
    Connect with your digital signage solutions to create a complete ecosystem.


  • Hardware Monitoring
    Keep an eye on your platform from a central location to know all hardware is functioning correctly.
  • Auditing
    Log and report all user activities and configuration changes made in the system.
  • Surface Editor
    Manage digital surfaces across multiple locations with a true web-based what-you-see-is what-you-get interface.
  • LDAP
    Grant specific user permissions allowing access only to information they need.

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