Designed and built for purpose with unmatched quality, reliability and flexibility.
Customer journey management
We have been innovating resources to improve the queuing and service process for decades. From the very first product we created, everything that bears the iQTech name is designed and engineered with purpose. Every year, 25% of the world’s population passes through a iQTech system.
We engineer hardware and software products for flexibility and integration into a complete solution. Because we oversee every step from R&D through warranty support for every component in the iQTech customer journey management ecosystem, we can stand behind the absolute performance and quality of each solution that bears our name.
Orchestra is a solution for you to become the perfect fit for your customer journeys, creating great experiences for your customers, rewarding work environments for staff and deep insights and business value for your organization.
Orchestra 7 is a modular, scalable and world-class platform for customer journey management. Whether you need simple yet ultra-smooth queue management on your premises. Whether you need a full customer experience, both physical and via smartphone, seamlessly integrated into your existing systems and providing powerful business intelligence.
Or most likely something in between that suits your specific environment and number of users.
Single location: Solo
Solo is a simple, extendable, fault-tolerant resource for organizations working to understand and streamline the customer journey within individual locations.
- Self-contained components can be set up to function as needed in any environment
- Simple, intelligent wireless, digital and hardware solutions generate efficiencies and analytics
- Scalable and modular solutions allow you to expand the solution as your needs grow
Display / Signage / HW
Information is a crucial part of a calm, productive environment. Qmatic display, media player, and vision and sound signage products equip you to tell stories, engage and entertain, and keep your environment working smoothly. These high-quality components work everywhere and in every way you need to ensure that your customers and employees share wait time and service expectations.
- Media Player
- Vision and Sound
Signage solutions are significant components of the Orchestra customer journey management ecosystem.
iQTech self-service kiosks are the first physical engagement your customer has with your environment. These attractive and intuitive components act as an on-premise gateway for customers, citizens and patients, giving them a way to quickly self-manage processes like checking in or selecting service.
iQTech produces three exclusive self-service kiosks and certified tickets for use in the kiosks. The components are designed to be used individually or combined to suit your environment.
Ultimately, this simple stop on the total customer journey is one of the most important
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