Take care of your customers before they arrive by offering online appointment booking and mobile tickets with Orchestra 7.
Once your visitors arrive on your property, you may enable them to check in using a self-service kiosk, a reception, or both and let them choose.
Finally, after the visit, Orchestra 7 allows you to call out and ask for client feedback in order to understand more about your guests and keep in touch with them.
Enable staff productivity by having information at their fingertips that make it easier to provide great customer service.
Showcase messages and relevant content in your environment.
Live up to your customer’s expectations by keeping them informed on every step of their journey.
Create tailored content that informs and engages your customers.
Communicate with your clients via text for a seamless experience.
Design more personal and relevant interactions by having insights into their needs.
Keep your customers updated through audio with efficient and direct information.
Allow your customers to queue virtually using their phone to access your ticketless system.
Meet international standards to transfer clinical and administrative data between applications used by various healthcare providers.
Pull in the data of your workforce management tools to further optimize performance.
Manage the initial interaction and collect data as the customer journey begins.
Whether face-to-face or self-service, track the interactions as your customer engages.
Connect with your digital signage solutions to create a complete ecosystem.
Monitor transactions, staff and processes to create greater efficiencies.
Branch Customer Feedback
Collect feedback from customers while they are in your physical location.
Customer Feedback SaaS
Use online surveys to gain insight into your visitors’ experience. Supports multiple types of questions and conditional follow-up questions.
Streamline the process and empower your customer to check in and know the next steps.
Check in quickly and easily with a well-informed staff member.
Keep an eye on your platform from a central location to know all hardware is functioning correctly.
Log and report all user activities and configuration changes made in the system.
Manage digital surfaces across multiple locations with a true web-based what-you-see-is what-you-get interface.
Grant specific user permissions allowing access only to information they need.
Automated reports offer the most important business metrics, trends and exceptions.
Customize reports for analytics to give you the insights and information that you need for your business
Gain a real-time view of useful, actionable information about how well your operations are working.