Orchestra 7
Managing the entire customer journey
Take care of your customers before they arrive by offering online appointment booking and mobile tickets with Orchestra 7.
Once your visitors arrive on your property, you may enable them to check in using a self-service kiosk, a reception, or both and let them choose.
Finally, after the visit, Orchestra 7 allows you to call out and ask for client feedback in order to understand more about your guests and keep in touch with them.
Always aligned with your needs
Orchestra 7 may be adjusted to meet your individual demands in terms of functionality, number of branches, and number of users thanks to its modular design. And as your demands evolve, Orchestra provides all of the adaptability you’ll need.
Communicate
Staff Notification
Enable staff productivity by having information at their fingertips that make it easier to provide great customer service.
Media Displays
Showcase messages and relevant content in your environment.
Customer Notification
Live up to your customer’s expectations by keeping them informed on every step of their journey.
Digital Signage
Create tailored content that informs and engages your customers.
SMS
Communicate with your clients via text for a seamless experience.
Context Marketing
Design more personal and relevant interactions by having insights into their needs.
Voice Announcements
Keep your customers updated through audio with efficient and direct information.
Mobile Tickets
Allow your customers to queue virtually using their phone to access your ticketless system.
Ecosystem
HL7
Meet international standards to transfer clinical and administrative data between applications used by various healthcare providers.
WFM
Pull in the data of your workforce management tools to further optimize performance.
Entry Point
Manage the initial interaction and collect data as the customer journey begins.
Service Point
Whether face-to-face or self-service, track the interactions as your customer engages.
Digital Signage
Connect with your digital signage solutions to create a complete ecosystem.
Collect
Transaction Outcomes
Monitor transactions, staff and processes to create greater efficiencies.
Branch Customer Feedback
Collect feedback from customers while they are in your physical location.
Customer Feedback SaaS
Use online surveys to gain insight into your visitors’ experience. Supports multiple types of questions and conditional follow-up questions.
Serve
Counter Terminal
Streamline the process and empower your customer to check in and know the next steps.
Reception Terminal
Check in quickly and easily with a well-informed staff member.
Infrastructure
Hardware Monitoring
Keep an eye on your platform from a central location to know all hardware is functioning correctly.
Auditing
Log and report all user activities and configuration changes made in the system.
Surface Editor
Manage digital surfaces across multiple locations with a true web-based what-you-see-is what-you-get interface.
LDAP
Grant specific user permissions allowing access only to information they need.
Business intelligence
Standard Reports
Automated reports offer the most important business metrics, trends and exceptions.
Custom Reports
Customize reports for analytics to give you the insights and information that you need for your business
Dashboard
Gain a real-time view of useful, actionable information about how well your operations are working.